ZASO SmartCare
Account Deletion and Data Removal
How to submit and verify an account deletion request, the cooling-off period, and how related data is handled.
1. Deletion Entry
Go to Me - Privacy and Security - Delete Account in the ZASO App.
2. Submission and Verification
Mobile-number verification is required. After submission, the account immediately enters pending-deletion status, login credentials become invalid, and the account can no longer sign in or use services.
3. Cooling-Off Period and Withdrawal
A 7-day cooling-off period begins after submission. To withdraw the request or restore the account, use Contact Customer Support or Feedback in the App. When the period ends and no lawful suspension applies, deletion is completed.
4. Data Deletion and Anonymization
Account profile data, login credentials, child profiles, device binding relationships, notification preferences, and other no-longer-necessary information directly associated with the account are deleted or anonymized.
5. Legally Retained Information
Order, payment, refund, after-sales, invoice, tax, security-audit, and risk-control records may be retained for necessary periods under law, regulatory requirements, transaction security, or dispute resolution and then deleted or anonymized.
6. Customer Support
If deletion cannot be completed in the App, submit a request through Contact Customer Support or Feedback.